1. ABOUT US
Top Plastic Surgeons Mexico provides information and coordination services related to plastic surgery, medical consultations, accommodations, transportation, and medical travel in Mexico.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information received through:
https://www.topplasticsurgeonsmexico.com

It also applies to information provided through our forms, email communications, telephone calls, and other communication channels.

2. INFORMATION WE COLLECT
We may collect the following categories of information:

A. Contact and Identification Information
• Name
• Age
• Email address
• Telephone number
• Mailing address
• City and country of residence
• Preferred method of communication

B. Procedure and Travel Information
• Cosmetic or surgical procedures of interest
• Reasons and expectations regarding surgery
• Preferred travel and surgery dates
• Length of intended stay in Mexico
• Accommodation, transportation, and tourism preferences
• Previous consultations with healthcare professionals

C. Health and Medical Information
When voluntarily submitted through a pre-consultation form, email, or another communication channel, we may receive sensitive health information, including:
• Height, weight, and body measurements
• Smoking, alcohol, or drug use
• Medications and current medical treatments
• Allergies and medication allergies
• Medical conditions and medical history
• Previous medical or surgical procedures
• Previous cosmetic or plastic surgery
• Pregnancy and obstetrical history
• Mammography and breast health information
• Family medical history
• Other information relevant to evaluating a requested procedure

D. Photographs and Documents
Users may voluntarily provide photographs of the face or body, completed pre-consultation forms, test results, medical documents, or other information requested for a preliminary surgical assessment.
E. Website and Technical Information
When you visit our website, we or our service providers may automatically collect:
• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages viewed and time spent on the website
• Approximate location
• Cookie identifiers and similar technical information


3. HOW WE COLLECT INFORMATION
We collect information when you:
• Visit or interact with our website
• Complete or download a pre-consultation form
• Send a completed form, photographs, or documents by email
• Contact us by telephone, email, social media, or messaging service
• Request information, pricing, or a preliminary medical opinion
• Subscribe to communications or consent to receive marketing
• Interact with cookies, analytics, or advertising technologies


4. HOW WE USE INFORMATION
We may use personal information to:
• Respond to questions and requests
• Provide information about procedures, estimated pricing, and medical travel
• Arrange a preliminary assessment by an appropriate medical professional
• Communicate with surgeons, clinics, hospitals, hotels, transportation providers, or other service providers involved in a requested service
• Coordinate consultations, surgery dates, accommodations, transportation, and related services
• Provide customer service and follow-up communications
• Operate, maintain, secure, and improve our website and services
• Understand website use and measure performance
• Prevent fraud, misuse, or security incidents
• Comply with legal, regulatory, and professional obligations
• Send promotional communications when the recipient has consented or when otherwise permitted by applicable law


5. SENSITIVE HEALTH INFORMATION AND PHOTOGRAPHS
Health information and photographs are treated as sensitive personal information.
We use this information only for purposes related to the user’s inquiry, preliminary assessment, requested medical or travel services, safety, legal compliance, and associated communications.
We do not use medical information or private photographs for behavioral advertising. We do not publish patient photographs, testimonials, or identifying medical information without separate authorization.
Submitting information through the website or by email does not create a doctor-patient relationship and does not replace an in-person medical evaluation. This website and its communication channels must not be used for medical emergencies.
Ordinary email and internet communications may not be completely secure. Users should consider this before sending sensitive medical information or photographs by email.


6. CONSENT AND LEGAL BASIS
Depending on the user’s location and applicable law, we process personal information based on:
• Consent
• The user’s request for information or services
• Steps necessary to arrange requested services
• Legitimate business interests
• Compliance with legal obligations
• Protection of the vital interests, rights, and safety of individuals
By voluntarily submitting health information or photographs for a preliminary assessment, you consent to their processing for the purposes described in this Privacy Policy.
You may withdraw consent by contacting us. Withdrawal will not affect processing that occurred before consent was withdrawn and may prevent us from continuing a requested service.


7. HOW WE SHARE INFORMATION
We may share information only when reasonably necessary with:
• Selected surgeons and authorized medical team members
• Hospitals, clinics, laboratories, and medical service providers
• Hotels, transportation companies, and travel-related providers
• Website hosting, email, information technology, security, and customer-support providers
• Analytics and advertising providers, subject to cookie preferences and applicable consent requirements
• Professional advisers such as lawyers, accountants, and insurers
• Government authorities or law-enforcement agencies when required by law
• A successor organization in connection with a merger, acquisition, restructuring, or transfer of business assets
When possible, we limit the information shared to what the recipient reasonably needs to perform the requested service.
We do not sell private medical information or patient photographs.


8. WIX AND OTHER SERVICE PROVIDERS
Our website is hosted on the Wix.com platform. Wix provides the technical platform, data storage, databases, security features, and applications used to operate the website.
Personal information may also be processed by email, analytics, communications, cloud-storage, security, social media, and other service providers used to operate our business.
These providers process information according to their own terms and privacy policies.

9. COOKIES AND TRACKING TECHNOLOGIES
Our website may use essential, functional, analytics, and advertising cookies.
Cookies may be used to:
• Keep the website operating correctly
• Remember visitor preferences
• Understand website traffic and performance
• Measure content and advertising effectiveness
• Prevent fraud and improve security
Where required, visitors may accept or reject non-essential cookies through the website’s cookie banner. Browser settings may also be used to block or delete cookies, although some website features may not work properly afterward.
Third-party tools may include services provided by Wix, Google, Meta, Pinterest, or other technology providers when enabled on the website.


10. INTERNATIONAL DATA TRANSFERS
Because we serve international visitors and use global service providers, personal information may be processed or stored in Mexico, the United States, Israel, the European Economic Area, or other countries.
Data-protection laws in these locations may differ from those in the user’s country. Where required, we use appropriate safeguards for international transfers.


11. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Respond to inquiries
• Provide requested services
• Maintain appropriate business and medical coordination records
• Resolve disputes
• Protect legal rights
• Meet legal, regulatory, tax, insurance, or professional obligations
Retention periods may vary depending on the type of information, the requested service, applicable law, and whether the person becomes a patient of an independent medical provider.
Information that is no longer required will be deleted, anonymized, or securely disposed of when reasonably possible.


12. INFORMATION SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email service, storage system, or internet transmission can be guaranteed to be completely secure.


13. YOUR PRIVACY RIGHTS
Depending on applicable law and your location, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information
• Request a portable copy of information
• Restrict or object to certain processing
• Withdraw consent
• Opt out of promotional communications
• Object to certain advertising or data-sharing practices
• Submit a complaint to an appropriate data-protection authority
To exercise a privacy right, contact us using the information below. We may need to verify your identity before completing a request.
You can unsubscribe from promotional emails by using the unsubscribe option in the communication or contacting us directly.


14. CHILDREN’S PRIVACY
Our website and services are not directed to children under 18 years of age.
We do not knowingly collect sensitive or medical information from minors without authorization from a parent or legal guardian. If we learn that information was collected improperly from a minor, we will take reasonable steps to delete it.
15. THIRD-PARTY WEBSITES AND MEDICAL PROVIDERS
Our website may link to third-party websites, social media platforms, hospitals, clinics, surgeons, hotels, or other providers.
These parties are responsible for their own privacy and security practices. We recommend reviewing their privacy policies before providing personal information.
Independent surgeons, hospitals, and clinics may maintain their own medical records and process patient information under separate privacy notices and applicable healthcare laws.


16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our services, technologies, legal requirements, or privacy practices.
The current version will be published on this page with a revised “Last Updated” date.


17. CONTACT US
For questions, privacy requests, or concerns regarding this Privacy Policy, contact:
Top Plastic Surgeons Mexico
Hospital Angeles del Pedregal
Camino Sta. Teresa 1055
Héroes de Padierna, La Magdalena Contreras
Mexico City, Mexico

Email: Contact@TopPlasticSurgeonsMexico.com
Website: https://www.topplasticsurgeonsmexico.com